Return and Refund Policy

At TarnishTide, we strive to maintain the highest quality standards for our products.

We do not offer exchanges or refunds. However, in the case of a damaged product, customers may request a return or replacement subject to the conditions mentioned below.

To qualify for a damage claim:

• An unboxing video is mandatory.
• The video must clearly show the package being opened from the sealed condition until the end, without any cuts, edits, or filters.
• Claims submitted without a complete unboxing video will be rejected immediately.

Please note:

• Any damage caused after delivery or due to customer handling will not be eligible for return or refund.
• If a return is approved, the product must be sent back in its original condition, along with all original packaging, including jewelry boxes.
• Please report any damage as soon as possible after delivery and before the product is used.

Order Cancellation

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate cancellation requests made before the order has been shipped; once an order has been shipped, it cannot be cancelled.

Refund Processing

Once the returned product is received and inspected, please allow up to 2 business days for the refund amount to be credited back to the original bank account or payment method used for the purchase.

How to Request a Return or Replacement

To raise a damage claim or cancellation request, please contact us at tarnishtide@gmail.com or +91 9962503641 with your order number and unboxing video.

For information about delivery timelines and shipping charges, please see our Shipping and Delivery Policy.