Privacy and Policy
This Privacy Policy explains how Tarnish Tide ("we", "us", "our") collects, uses, and protects your personal information when you visit our website or place an order with us.
Information We Collect
When you register an account, place an order, or update your profile, we collect information such as your name, email address, phone number, and delivery address (including city, state, and pincode). At checkout, we record your order details - including the products purchased, order value, and delivery address - to process and fulfil your order.
Payment Information
All payments on our website are processed securely through Razorpay. We do not collect, store, or have access to your card, UPI, or bank account details - these are handled entirely by Razorpay in accordance with its own security standards and privacy policy.
Cookies
We use essential cookies to keep you logged in and to manage your shopping cart. These cookies are secured (HTTPS-only, HttpOnly) and expire automatically. We also use Google Analytics to understand how visitors use our website, which sets its own analytics cookies in your browser. We do not use cookies for third-party advertising or cross-site tracking.
How We Use and Share Your Information
- To process and deliver your orders, including sharing your name, phone number, and delivery address with our courier partners.
- To send order confirmations, shipping updates, and respond to your queries by email.
- To process payments securely through Razorpay.
- To understand website usage and improve our services, using Google Analytics.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Retention
We retain your personal and order information for as long as necessary to fulfil your orders, comply with tax and legal record-keeping requirements, and resolve any disputes.
Your Rights
You can view and update your name, phone number, and address at any time from your account page. To request a copy of your data, correct inaccurate information, or delete your account, please contact us using the details below - we currently handle such requests manually rather than through automatic self-service.
Security
Our website uses HTTPS encryption, secure password hashing, and secure session cookies (HttpOnly, Secure, SameSite) to protect your account and data.
Children's Privacy
Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. Any changes will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at tarnishtide@gmail.com or +91 9962503641.
